SmartParticipation Manual -- detailed guidance on how to add content and functionality to your version of the platform
Rulemaking 2.0: Understanding and Getting Better Public Participation -- a guide for agency managers about the process of improving the scope and quality of public commenting, from the goals and methods of outreach through the challenges of using the output of participation by inexperienced commenters. Published by the IBM Center for the Business of Government, the guide is based on actual experience of CeRI, the cross-disciplinary Cornell University research group who developed the SmartParticipation platform and methods in the course of multiple live public commenting processes of federal agencies.
A list of academic publications about CeRI's experience can be found on CeRI's Publications and Working Papers page.
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